Shipping, Returns & Exchange Policy

About this policy

This shipping, returns and refund policy, as amended from time to time, outlines the eligibility, timelines and criteria for shipping, returns and exchanges of the products sold on the Platform (“Products”). It forms part of the Platform’s Terms and Conditions and is included therein by reference.

This policy, along with the Terms and our Privacy Policy, governs your association with us, including your use of the Platform. All users seeking to return a Product are advised to read and understand this policy. As we update, improve and expand our Products, this policy may change from time to time at our discretion, so please refer back to it periodically.

Shipping and delivery

We dispatch products promptly once an order is placed on the Platform. Products are shipped and delivered to you at the costs and within the timelines communicated on the Platform and/or through your registered email ID. Shipping may be handled by a third-party service provider, and shipping charges are borne by you and included in the payment made against your order.

For customers outside India, you are solely responsible for the legality of your purchase. Availability is subject to our ability to deliver to the address you provide, and we reserve the right to refuse or cancel an order (with a full refund) if we are unable to deliver there.

No exchange

At the moment, we do not accept exchanges for any Products.

Returns

Our return policy may vary from Product to Product. Returns and refund requests are entertained only in the case of a faulty or damaged Product.

To be eligible, the Product must be returned in its original, unmodified condition within 7 (seven) days of delivery. No Product that has been used or modified in any way will be eligible for return or exchange, and such Products will be shipped back to you at your expense.

Products not eligible for returns

• International orders (orders placed outside India).
• Products purchased on sale or at a discount.

Mode of return and refund

• Request for return: email us with your return request along with the Product details and the reason for return.
• Verification: we verify the request and, if approved, intimate you by email to arrange the return.
• Packing: once confirmed, pack the Product in the original packaging and mention your details along with the order number and date of order.
• Assessment: once we receive the Product, it undergoes a quality check. If it complies with the quality and eligibility requirements, the return is confirmed.
• Refund: on approval of the return and successful dispatch by you, we initiate a refund to the bank account or card used for the original payment. Requests for refunds to a different bank account are considered case by case at our discretion.

Customer support

Any complaints or concerns regarding this Shipping & Returns Policy should be reported immediately to our Customer Support Executive at thehypestore67@gmail.com.